RETURNS AND REFUND POLICY

At Momount, customer satisfaction is essential. Please read this policy carefully. Note: Momount does not offer product exchanges.

Return Policy Details

• Return method: By post (customer ships item back)
• Return label: At customer's expense
• Restocking fee: None
• Refund processing time: 7 days

The 30-day window above refers to the time you have to initiate a return. The 7-day timeline refers to how long the refund takes to be processed once the returned item is received and verified.

1. Defective or Damaged Products

If the product received is defective or damaged, Momount covers 100% of return costs and offers a replacement or full refund.

Declaration: any defect must be reported within 30 days of receipt of the package at: contact@momount.com.

Incorrect products: in case of shipping error, Momount arranges the return and ships the correct product at no charge.

2. Order Not Received

If your order was not delivered, please contact our customer service via the contact form. A verification will be performed with the carrier. In case of a lost package, a refund or replacement will be offered.

3. Order Cancellation

The order can be cancelled as long as it has not been shipped. If shipping has already occurred, the standard return procedure applies.

4. Returns of Non-Defective Products

Momount grants a period of 30 days for the voluntary return of a non-defective product.

Return costs: in case of withdrawal or return not related to a product defect, return shipping costs are entirely the customer's responsibility.

To initiate a return, please write to us at: contact@momount.com.

5. No Exchanges

Momount does not offer product exchanges. If you would like a different item, you must return the original product and then place a new order.

6. Processing Times and Refunds

• Time to return a product: 30 days from receipt of the package.
• Refund processing time: after receipt and verification of the product, the refund is processed within 7 days.
• Conditions: the product must be intact, unused, and in its original packaging. Defective or incorrect products are fully refunded after verification.
• Refund method: the refund is issued to the original payment method.
• Return costs (non-defective products): customer's responsibility.

7. Exceptions

Returns are accepted in accordance with this policy. Items that are defective or sent by error are returned at Momount's cost and are subject to full refund.

8. Return Method and Address

Return method: By post (the customer ships the item back). The return address is communicated exclusively by email after validation of the return request.

For complete instructions, please contact: contact@momount.com.

9. Shipping and Costs

• Return shipping method: By post (a suitable local postal or parcel service)
• Return label: at the customer's expense
• Restocking fees: none

10. Legal Compliance

Mandatory consumer-protection rules applicable in the customer's country of residence remain unaffected.

11. Customs Duties and Import Taxes

Customs duties or import taxes, if applicable, are determined by local authorities. Unless Momount confirms otherwise in writing, these charges are not included in the order price and remain the customer's responsibility.

Contact

For any questions, please consult our FAQ page or contact our customer service.

Shop name: Momount
Website: momount.com
Email: contact@momount.com
Phone: +33 9 72 20 09 24
Business hours: Monday–Friday, 9:00–17:00 (CET)

We do our best to respond within 24 business hours. Messages received on Friday or during the weekend are processed on Monday.